Module 27: Communication

Learning content last updated: October 2026

Module 27: Communication During Pandemics and Outbreaks

Overview

The goal of this module is to teach learners how to communicate effectively with patients and the wider community during an outbreak or pandemic.

What You Will Learn

  • Describe the key objectives of communication—and how to achieve them—when front-line healthcare workers share information with the community during a disease outbreak
  • Demonstrate how to provide effective verbal communication with patients regarding a disease outbreak or pandemic
  • Demonstrate how to provide concise and effective written communication with patients regarding a disease outbreak or pandemic

Module Materials

Learner Materials

Facilitator Materials

How to Use the Materials

Time to complete: Approximately 100 minutes

  • Designed for facilitated, interprofessional group workshops (participants from different roles such as nurses, clinicians, pharmacists, clinic staff, community health workers learning together)
  • Can also be used for independent learning
  • Focus discussion on topics relevant to your local context
  • Adapt activities based on your setting, available time, and participant needs