Learning content last updated: August 2025
Module 25: Quality Improvement in Healthcare
Overview
The goal of this module is to understand the role that both front-line healthcare workers and local leaders can play in evaluating and improving healthcare quality.
What You'll Learn
- Describe what comprises “quality” in healthcare delivery
- Appreciate your role in delivering high-quality healthcare
- Define the components necessary to measure quality (e.g., quality indicators) and appreciate how quality indicators are used
- Understand the use of quality indicators in the care for people with HIV
- Investigate the root cause(s) of a low-performing quality indicator
- Apply the Plan-Do-Study-Act (PDSA) framework to improve healthcare quality and study its impact
Module Materials
Learner Materials
Facilitator Materials
How to Use the Materials
Time to complete: Approximately 75 minutes
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- Designed for facilitated, interprofessional group workshops (participants from different roles such as nurses, clinicians, pharmacists, clinic staff, and community health workers learning together)
- Can also be used for independent learning
- Focus discussion on topics relevant to your local context
- Adapt activities based on your setting, available time, and participant needs